Not every sleep product is the same. Many masks and pillowcases on the market are made from synthetic fabrics that actually suffocate the skin. At Droomie, we believe sleep is an experience to cherish. That's why we combine the highest quality mulberry silk (23-momme) with innovative technology like our bone-conduction Sleep Pod. Together, they form a complete sleep ritual that helps you effortlessly let go of the day and sleep fundamentally better.

Momme is the traditional unit of weight used to indicate the density and quality of silk. A thickness of 23 momme contains about 20% more silk per square centimetre than standard varieties, ensuring a longer lifespan and a richer, weightless feel on your face.

The Sleep Pod is a compact speaker that you simply place under your own pillow. Instead of traditional loudspeakers, the Pod uses innovative bone-conduction technology. The gentle vibrations send sound directly through your pillow's filling, allowing you to listen to audio as you fall asleep.

The Sleep Pod works simply via Bluetooth. You can connect it to your smartphone or tablet and play any desired sound via your favourite apps (such as Spotify, YouTube or Calm). Think of calming white noise, a relaxing podcast, nature sounds or an audiobook.

Yes. Our masks are designed with a wide, softly adjustable closure at the back. This allows the mask to effortlessly conform to any head circumference without pinching or pulling your hair. This way, you can comfortably fall asleep.

Silk products (Mask & Pillowcase): Preferably hand wash these or machine wash on a silk/delicate cycle (maximum 30°C). Always use a pH-neutral liquid silk detergent and avoid the dryer.

Cool & Cosy Sleep Mask: Washable at 30 degrees, on a delicate cycle. Do not tumble dry. Iron at a low temperature with a cloth between the iron and the fabric.

Sleep Pod: The Sleep Pod itself contains electronics and must not get wet. You can easily wipe the Pod with a slightly damp, lint-free cloth.

At Droomie, you pay safely and easily. All transactions are secure and encrypted, so your data is always well protected. You can choose from the following payment methods:

• iDEAL – The trusted and most commonly used payment method in the Netherlands. You pay directly through your own bank.
• Bancontact – The payment method for our customers in Belgium, fast and secure through your own bank.
• Credit Card – Pay with Visa, Mastercard or American Express.
• Klarna – Prefer to pay later? With Klarna, you shop now and pay later.

Your payment will always be checked and approved before we dispatch your order. This way, we keep it safe and reliable for everyone.

If you order on weekdays before 3 PM, your package will usually be delivered for free the next day within the Netherlands from Veenendaal. For our customers in Belgium, we generally expect 1 to 2 working days. As soon as your order leaves our warehouse, you will receive a Track & Trace code from DPD, so you know exactly when you can start sleeping better.

Don't worry, we're here to help. If you haven't received tracking information after 5 business days, please contact us at support@droomie.nl. If tracking indicates your package has been delivered but you haven't received it, you should file a claim with the carrier; we will assess this based on the tracking data and confirmation from the carrier. Please note: delays due to, for example, customs, public holidays, or weather conditions are beyond our control.

Certainly! We want everyone in the Netherlands and Belgium to wake up well-rested. That's why we offer a 14-day cooling-off period. If the Sleep Pod doesn't meet your expectations, you can easily register it for return.

Please note that due to hygiene reasons, our sleep masks and pillowcases can only be returned if the seal is still intact. Once the seal is broken, the right of return for these specific products expires.

Our customer service in Veenendaal will be happy to assist you with the smooth processing of your return and refund.

You can register a return in a few steps:

1. Send an email to support@droomie.nl and always include your order number. We cannot process your return without an order number.
2. Briefly state the reason for your return; a detailed explanation is not necessary.
3. You will receive a confirmation from us with the return address and clear shipping instructions.
4. Pack the product securely in the original box and include a note with your order number.
5. Return the package via a carrier of your choice and keep your proof of shipment safe.

For products above €75, we recommend a trackable or insured shipping service. The shipping costs for returning are at your own expense.

We're sorry to hear that, and we'd be happy to help you resolve it. Please report the damage within 48 hours of receipt via support@droomie.nl. Include clear photos showing the damage, along with your order number. Unfortunately, we cannot process reports received after 48 hours.