Shipping policy

1. General

At Droomie, we believe it's important that your order is delivered safely and reliably. That's why we work together with DPD and their local partners. This allows us to ship both nationally and internationally at a fixed rate and ensures that your order is delivered directly to your door.

2. Orders and payment

To process an order smoothly, the following agreements apply regarding payment and verification:

Orders are charged immediately once you place them.
All payments are checked and must be approved before shipment takes place.
To prevent fraud, it may happen that an order is delayed or cancelled when invoice details are incorrect or additional verification is required.

3. Processing time

We do our utmost to process orders quickly, but delivery time may vary depending on demand and stock availability.

By default, your order is processed within 1 business day.
If you order before 3:00 PM on a business day, your order is generally delivered the next business day (within the Netherlands).
During busy periods or for products with limited stock, processing may take 2–5 business days, and in exceptional cases up to a maximum of 10 business days.
Once an order has been processed, changes such as address adjustments are unfortunately no longer possible.

4. Shipping process

The shipping process may vary per order, depending on the number of items and the stock location.

For orders with multiple items, you may receive your packages separately.
Once your order has been shipped, you will receive a confirmation by e-mail with a tracking link to follow your package.

5. Tracking

We believe it's important that you can always track your order. That's why we work exclusively with track & trace.

Every order receives a unique tracking number.
Please note that it may sometimes take a few days before tracking information is fully visible.
Haven't received any tracking information after 5 business days? Please contact us at support@droomie.nl

6. Delivery times (indicative)

Delivery time varies per country and depends on the courier service and circumstances. We provide the following guidelines:

Netherlands: 1–2 business days
Belgium: 1–3 business days

Please note: these are estimates in business days and exclude processing time. Although we make every effort to deliver on time, we are not liable for delays caused by circumstances beyond our control, such as customs procedures, public holidays, weather conditions, or strikes.

7. Customs, taxes, and costs

Additional costs may apply to international shipments.

Import duties, taxes, and customs costs are always the responsibility of the recipient.
Droomie has no influence over these costs and cannot estimate them in advance.
If an order is refused and returned, the return costs and any import duties are the customer's responsibility.

We recommend contacting your local customs office in advance for up-to-date information.

8. Lost, stolen, or damaged packages

Although we ship with care, something may go wrong during transport.

Droomie is not responsible for packages that are lost, stolen, or damaged during delivery.
If the tracking information indicates that a package has been delivered but you have not received it, you must file a claim with the carrier.
We base our assessment of claims on tracking data and confirmation from the carrier.

9. Incorrect address

Providing a correct address is essential for fast and error-free delivery.

It is the customer's responsibility to provide the correct shipping address when placing the order.
Once the order has been processed, we can no longer make any address changes.

10. Contact & feedback

We value customer satisfaction and would love to hear from you.

For questions, comments, or feedback, you can reach us at support@droomie.nl.
We appreciate your input and use it to continuously improve our service.

11. Applicable Law and Disputes

This shipping policy is governed exclusively by Dutch law.

Any disputes arising from or related to this policy shall be submitted exclusively to the competent court in the district where Droomie is established.
If any provision of this policy is declared invalid or unenforceable, the remaining provisions shall remain fully in force.