Terms of service

1. Company details

Droomie is the trade name of the webshop Droomie.nl.

Address:

2. Applicability

These terms apply to all offers, agreements, and deliveries by Droomie.
Deviations are only valid if we have confirmed them in writing.
If a provision proves to be invalid or unenforceable, the remaining provisions shall remain in full force.

3. The offer

Our offer contains a complete and accurate description of the products and/or services offered.
Obvious errors or mistakes (for example, price or typing errors) are not binding on us.
All offers are valid while stocks last or within the specified period.

4. Prices

All prices are in euros, including VAT and shipping costs, unless otherwise stated.
Before completing your order, all costs (including shipping costs) will be clearly stated.
Prices may be changed without prior notice, but changes never apply retroactively to orders already placed.

5. Formation of the agreement

The agreement is formed once you have placed an order and we have sent you an order confirmation by e-mail.
As long as we have not confirmed the order, you may cancel the order, and we may refuse an order.
We may refuse or cancel orders that contain inaccuracies or suspicion of misuse or fraud.

6. Payment

Payment is made via the payment methods offered during the ordering process.
Payment must be made in full before products are shipped.
If a payment is reversed or refused, we reserve the right to cancel the order.

7. Delivery

Delivery takes place at the address you have provided.
Stated delivery times are indicative, but we do our utmost to meet them.
If delivery is delayed or an order cannot be fulfilled, or can only be partially fulfilled, you will be notified as soon as possible.

8. Right of withdrawal (cooling-off period)

You have a 14-day cooling-off period from the day after receipt of the product to cancel your order without giving a reason.
You report your return via support@droomie.nl and send the product back within 14 days of the report.
Return costs are at your own expense.
We will refund the purchase amount within 14 days of receiving the returned item.

Exceptions to the right of withdrawal:

Return requests must be submitted within 14 days of purchase;
Products with a broken seal are not eligible for return;
Products with visible damage or signs of use will be refused;
Products must be complete, including all parts, accessories, and manuals;
Original packaging must be intact.

9. Warranty and conformity

You are entitled to statutory warranty. A product must do what you may reasonably expect it to do.
For a defective product, you are entitled to repair, replacement, or (partial) refund.
The warranty lapses if a defect has arisen due to improper use or negligence.

10. Returns and exchanges

Returns are processed via the Return Policy on our website.
To exchange an item, you first return the product and then place a new order.

11. Account and use of the website

You are responsible for correctly entering your details and keeping your login secure.
It is not permitted to use the website for fraudulent or illegal activities.
In the event of misuse, we may terminate your account and cancel any orders.

12. Intellectual property

All content (texts, photos, logos, designs) on Droomie.nl is the property of Droomie or our licensors.
It is not permitted to copy, reuse, or distribute material without our express written permission.

13. Privacy and cookies

We handle your personal data with care and use cookies to make the website user-friendly. More information can be found in our Privacy Policy and Cookie Policy, which form an integral part of these terms.

14. Liability

Droomie is not liable for indirect damages such as consequential damages, loss of profit, or missed savings.
Our liability is limited to the amount of the relevant order or the amount paid out by our insurance.
This limitation does not apply in cases of intent or gross negligence on the part of Droomie.

15. Force majeure

In the event of force majeure (such as natural disasters, strikes, pandemics, or disruptions at carriers or suppliers), we are not obliged to fulfil our obligations for as long as that situation continues.

16. Complaints procedure

If you have a complaint, please report it as soon as possible via support@droomie.nl. State your order number and describe the problem clearly.
We will respond within 14 days at the latest.
If we are unable to resolve the matter together, you may submit the complaint to the competent court.

17. Applicable law and disputes

These terms and any agreement are governed by Dutch law.
Disputes will be handled exclusively by the competent court in the district where Droomie is established.

18. Changes

We may change these terms. The most recent version is always available on our website. The version in force at the time of your order applies.

19. Contact

For questions about these terms, please contact us at: support@droomie.nl