Privacy policy
1. Introduction
At Droomie.nl we value your privacy. In this policy we explain which personal data we collect, how we use it, with whom we share it and how we protect your data. We also explain how we use cookies and which choices you have in that respect.
2. Contact details
Do you have questions about this policy, do you want to exercise your rights or file a complaint? You can reach us by e-mail at support@droomie.nl or by post at Ravelijn 12, 3905 NV Veenendaal, the Netherlands.
3. Which data do we collect?
3.1 Data we collect when you visit our website
Every time you visit our website, data is collected automatically. This concerns your IP address, browser version, time zone, cookie data, pages visited, products viewed, search terms and interactions with the website. This data is used to make the website function correctly from a technical point of view and to compile statistics that help us optimise the website.
3.2 Data we collect when you place an order
When you place an order, we process your full name, billing and delivery address, e-mail address, telephone number and payment details. This data is necessary to perform the agreement, process the payment, arrange shipping, provide invoices and order confirmations, prevent fraud and stay in contact with you.
3.3 Data we collect via customer service
When you contact our customer service, we process your name, e-mail address, telephone number and the content of your message. This data is used exclusively to handle your question or complaint.
4. Minors
Our website is intended exclusively for persons aged 16 and over. We do not process data of persons under this age. If it turns out that we have nevertheless received data from a minor, it will be deleted immediately.
5. Sharing personal data with third parties
We only share personal data with third parties when this is necessary for our services or required by law. This concerns:
- Shopify: for hosting and processing our webshop.
- Payment providers: for processing payments.
- Carriers: for delivering orders.
- Google Analytics: for analysing website visits.
- Supervisory or judicial authorities: when required by law.
We never sell or rent your personal data to third parties.
6. Cookies
Our website uses cookies. Cookies are necessary to make the website function, to collect visitor statistics and to tailor advertisements and offers to your preferences. Three types of cookies are placed:
- Functional cookies: necessary for using the website and processing orders. These cookies are always active.
- Analytical cookies: used to generate visitor statistics and improve website performance.
- Marketing cookies: used to personalise advertisements and offers.
On your first visit to our website we ask for your consent to use analytical and marketing cookies. You can withdraw or change this consent at any time via the cookie banner or your browser settings. Functional cookies cannot be disabled.
Session cookies are deleted as soon as you close your browser. Other cookies are stored for a maximum of 24 months.
7. Marketing and communication
We use your data exclusively to send you information and offers that are relevant to our products. If you no longer wish to receive marketing messages, you can unsubscribe directly via the unsubscribe link in the e-mail or by sending us an e-mail.
8. Retention periods
Data required for your order and our administration is kept for seven years, in accordance with the statutory tax retention obligation.
Customer contact data is kept for as long as necessary to handle your question or complaint.
Cookies are not kept longer than the period indicated.
After these periods have expired, the data is permanently deleted or anonymised.
9. Security
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access or disclosure. Only authorised employees have access to personal data, and only insofar as this is necessary.